Privacy Policy
Updated as of July 1, 2023
We respect your privacy and take internet privacy and information security very seriously. Please read the following information in this privacy policy (“Privacy Policy”) carefully.
This Privacy Policy covers our online privacy practices with respect to use and/or disclosure of information we may collect from you when you access or use MyHealthONE. "MyHealthONE" is a website and mobile application designed to offer you access to some of your records at affiliated facilities, as well as certain internet-based services which may include assistance in finding a doctor, assistance in scheduling appointments, the ability to register for classes and pre-register for procedures, and health and patient education materials.
This Privacy Policy applies only to MyHealthONE and its related services (the "Services" or "MyHealthONE"), which are provided by HCA – HealthONE LLC and its affiliates (“we,” “us,” or “our”). This Privacy Policy does not apply to information collected through other means, such as by telephone or in person. Please review our privacy practices and email our privacy team or write to us at the address below if you have any questions.
HCA Healthcare
Attention: Privacy Requests
One Park Plaza
Nashville, TN 37203
This Privacy Policy does not apply to information that would be considered “Protected Health Information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). HCA HealthCare’s’ use and disclosure of Protected Health Information is set forth in the HCA Healthcare Notice of Privacy Practices, which can be accessed at the bottom of the applicable facility website.
IMPORTANT: PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICES. BY ACCESSING OR USING THE SERVICES OR BY CLICKING OR TAPPING "I AGREE," OR TAKING SIMILAR ACTION TO INDICATE ACCEPTANCE OF THIS PRIVACY POLICY, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO ALL OF THIS PRIVACY POLICY, DO NOT USE OR OTHERWISE ACCESS THE SERVICES AND, IF APPLICABLE, DELETE THE MOBILE APPLICATION FROM YOUR MOBILE DEVICE. IF YOU CLICK ON THE “I DECLINE” BUTTON, OR TAKE SIMILAR ACTION TO NOT ACCEPT THIS PRIVACY POLICY, YOU SHALL NOT BE ABLE TO USE OR RECEIVE THE BENEFIT OF THE SERVICES.
We may modify this Privacy Policy at any time and from time to time in our sole discretion. We will use reasonable means to notify you in writing prior to any such changes taking effect. Despite notice in some cases, you should regularly review this Privacy Policy carefully in order to make sure that you are aware of the most current terms and conditions for the use of the Services, because any use of the Services by you after any change to this Privacy Policy, whether or not you have reviewed the updated Privacy Policy, constitutes your acceptance of this Privacy Policy as updated. Unless otherwise indicated, any new content or Services added to MyHealthONE will also be subject to these terms and conditions effective upon the date of any such addition.
Information Collected through MyHealthONE
The type and amount of Personal Information we collect about you depends on how you use MyHealthONE. As used in this Privacy Policy, "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual as defined by applicable state law as noted below.
We collect certain information, including Personal Information, from and about MyHealthONE users in three ways:
Information Provided by You
MyHealthONE includes certain features for your benefit that will not function properly unless we collect and use Personal Information. For example, MyHealthONE can provide you with access to some of your medical records. When you seek access to those records on MyHealthONE, we need to make sure it is you. We will ask you for your name, email address, home address, date of birth (which we may also use to make sure you are eligible to use MyHealthONE in accordance with the MyHealthONE Terms of Use (the “Terms”)), the answers to "secret questions" to which only you know the answers, or other similar information. We may need to ask you for the information again when you sign in from a new device.
We may also ask for information about your location and medical needs to assist with finding a physician, and may collect and pass on information to assist you in scheduling appointments, register for classes and pre-register for procedures.
On the other hand, if you only want to use MyHealthONE, for example, to look up educational health information, we may not need to ask you any questions to make sure it is you.
We and our service providers may collect Personal Information through mobile applications, including iOS and Android apps (collectively, “Mobile Apps”), with your consent. In connection with your use of the Services through such Mobile Apps, you may elect to provide us with limited access to your device and the content stored on any such device (“Mobile App Content”). For example, you may grant us access to your device’s camera roll and/or photo library if uploading a profile image, photo ID, or insurance cards. Mobile App Content shared by you will be used by us in support of providing the Service to you. We make best efforts, in accordance with the Mobile App developer policies and guidelines applicable to each mobile app platform operator, to obtain your prior consent within the applicable Mobile App in each instance; otherwise, this Privacy Policy serves as a general notice with regards to such practices. Any such Mobile App Content will be used in accordance with this Privacy Policy.
Web Server Logs
When you access or use our Services, we may track information to administer our Services and analyze its usage. Examples of information we may track include, without limitation:
We use this information to analyze and improve our Services, monitor traffic and usage patterns for information security purposes and to help make our Services more useful.
Cookies and Web Beacons
A “cookie” is a small text file that may be transferred to your device’s file system in order to personalize our Services for you and to collect aggregate information regarding usage of our Services by all of our users. Each device is assigned a different cookie that contains a random, unique number. Our services use cookies and similar technologies to collect data during the user experience, including demographic data. This technology can persist anywhere from six months to two years.
When using the web version (as opposed to the app version), your browser software can be set to warn you of cookies or reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, this may disable some of the functionality of our Services and you may not be able to use certain features offered by MyHealthONE.
In addition to cookies, our Services may use similar technologies for similar purposes. A “web beacon,” “clear GIF,” “web bug,” or “pixel tag” is a tiny graphic file with a unique identifier that is similar in function to a cookie, but would allow us to count the number of users that have visited certain pages or screens of our Services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which may be stored on your device’s file system, web beacons are typically embedded invisibly on pages or screens.
We use Google Analytics and Firebase on our Services to help us analyze the traffic and user activity on our Services, which may include the use of mobile device identifiers provided by applicable Apple or Google services (unless a user opts out of interest-based advertising or ads personalization) or similar technologies that are used to collect data. For more information on Google Analytics and Firebase’s processing of Personal Information, please see Google’s Privacy and Terms and Google Analytics For Firebase. Consult with the mobile device manufacturer and/or operating system developer documentation for information regarding data collection (including opting out of or limiting such practices). By using a browser plugin provided by Google, you can opt out of Google Analytics for the web. We reserve the right to share aggregated site statistics monitored by cookies and web beacons with our affiliates and partner companies.
We may display content from third party platforms or services that allow you to view their hosted content directly from the pages of our Site, and interact with them. For example, we use YouTube, a video sharing and social media platform provided by Google LLC, to embed video content on our Site. Google’s Privacy Policy explains how YouTube/Google treat your personal data and protect your privacy when you provide your personal data in connection with your access and use of their services.
Some features on our Services (such as video widgets on the MyHealthONE website used for demonstrations) may use cookies or other methods to gather information regarding your use of MyHealthONE, and may combine the information in these cookies with any Personal Information about you that they may have. The use of such information by a third party depends on the privacy policy of that third party.
We treat the information of everyone who comes to our Services in accordance with this Privacy Policy. We do not honor Do Not Track (DNT) requests. To determine whether any of our third party service providers (see the How We Disclose Personal Information section below) honor DNT requests, please read their respective privacy policies.
Control of Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
Geolocation Data
We do not collect precise information (e.g., GPS data; latitude and longitude) concerning the location from which you access the Services, but we collect information on your region or postal code to help us gather information useful for improving the relevance of our content and securing our Services.
Third Party Advertising
We may allow third party advertising companies to serve ads when you access or use our Services. These companies use non-personally identifiable information regarding your access and use of our Services and other websites, such as the pages viewed, date and time of your visit, and number of times you have viewed an ad (but not your name, address, or other personal information), to serve ads to you on our Services and other websites that may be of interest to you. In the course of serving advertisements to our Services, our third party advertiser may place or recognize a unique cookie on your browser. In addition, we or other third party advertisers, may use web beacons to help manage our online advertising. This allows us or a third party advertiser to learn which banner ads bring users to our Services.
We use Google Ads, the Google Marketing Platform and related marketing and advertising services provided by Google, LLC in connection with our Site and general corporate advertising and marketing operations for purposes of, among other things, online advertising, which includes remarketing, re-engagement, or similar audience and advertising and marketing features. You can control the information Google uses to show you ads by changing your Google Ad Personalization Settings. Additionally, you can learn more about Google ad personalization and additional controls available to you by visiting Google Ad Help.
We use Twitter Ads, an advertising and analytics service provided by Twitter, Inc., in connection with our Site to run advertising and marketing campaigns on Twitter. You can opt out of Twitter’s interest-based advertising through an applicable opt-out mechanism specified by Twitter.
We use Facebook Ads and related services provided by Facebook, Inc. in connection with our Site to run advertising and marketing campaigns on Facebook. Facebook’s Cookie Policy explains how Facebook uses data to show you ads and how you can control usage.
You can learn about additional steps that you may take to opt out of interest-based advertising when browsing the web by visiting National Advertising Initiative (NAI) Consumer Opt Out.
Information Collected or Accessed through the Portal
As a Service to its customers, we may also provide Portals to offer some customers secure, private access to their own records at our facilities, as well as certain internet-based services which may include, among other things, assistance in finding a doctor, assistance in scheduling appointments, the ability to register for classes and pre-register for procedures, the ability to make payment for medical services rendered, and access to health and patient education materials and secure messaging (“Portal”). This may include the ability to access, collect, use, and/or share personal or sensitive data related to, or in support of, public health emergencies, such as the coronavirus disease 2019 (COVID-19), in connection with your medical records and/or treatment at our facilities. For example, the Service may allow you the ability to access, use, and/or share your proof of vaccination status, current infection, or history of infection.
The Portal can provide you with access to some of your medical records. When you seek access to those records on the Portal, we need to confirm your identity, so we ask you for information such as your name and email or physical address and other information such as your date of birth (which we may also use to make sure you are eligible to use the Portal in accordance with the Terms) and the answers to “secret questions” to which only you know the answers. This information may be used to help administer your user account and in managing your account. We may need to ask you for the information again when you sign in from a new device.
We may ask for information about your location and medical needs to assist with finding a physician, and may collect and pass on information (which may include, where relevant, health information such as your patient history) to assist you in scheduling appointments, pre-registering for procedures, and registering for classes.
The Purposes for Which We Use Personal Information
In addition to the uses and disclosures of information outlined above, Personal Information about you may be used:
Please contact our appointed EU representative if you have questions about or need further information concerning the legal basis on which we collect and use your information.
If you are a resident of the European Economic Area, our legal basis for collecting and using the information described in this Privacy Policy will depend on the information concerned and the context in which we collect it. We collect information from you:
If you are a resident of the European Economic Area and you have questions about or need further information concerning the legal basis on which we collect and use your information, please contact our appointed EU representative at the DPO Centre.
How We Disclose Personal Information
We do not sell, lease, rent or otherwise disclose the Personal Information collected from our Services (including contact, health or billing information) to third parties other than as provided below, unless we obtain your consent.
We may disclose Personal Information:
Third-Party Websites and Payments
If you follow a link from our Services to another website, you may decide to disclose Personal Information at that website. In contacting that site, or in providing information on that site, that third party may obtain Personal Information about you. This Privacy Policy does not apply when you leave MyHealthONE and its related Services and go to a third party website. We encourage you to be aware when you leave MyHealthONE and to read the privacy statements of each third party website that collects Personal Information.
Any payments you may make for services you have found on MyHealthONE (such as enrolling in a class) are made exclusively through a third party website the separate privacy policy of which applies, and not through the MyHealthONE. We are not responsible for any fees, charges, or actions provided by such third party website.
Information Security
No website can guarantee security, but we maintain industry accepted physical, electronic, and procedural safeguards to protect Personal Information collected via our Services in compliance with applicable law. Please see the MyHealthONE Terms for more specific information about information security and your responsibilities.
What can I do to protect my Privacy?
Where you use a Portal or other Service that is secured with a username and password, you are also responsible for taking steps to protect the privacy of Personal Information about you. In order to protect your privacy, you should:
If you share your MyHealthONE user name and password with another person, this will allow that person to see your confidential medical record information and other Personal Information. We have no responsibility concerning any breach of Personal Information due to your sharing or losing your user name or password.
Retention of Information
We will retain Personal Information for the period necessary to fulfill the purposes for which it has been collected as described in this Privacy Policy unless a longer retention period is required by law, for security, fraud & abuse prevention, to comply with legal or regulatory requirements, to ensure continuity of services or financial record-keeping purposes.
Where practical, we dispose of certain categories of information, including Personal Information, on a regular schedule.
What if I am accessing MyHealthONE from outside of the United States?
If you are visiting our Portal from outside the United States, your Personal Information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. Although the data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, we take steps to protect your privacy, including, for transfers of Personal Information from the European Economic Area, the use of contractual clauses (known as “Model Clauses” or “Standard Contractual Clauses”) that have been approved by the European Commission. By using our Services, you understand and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
Your Rights
In General
If you are a registered user of our Services, you may access and amend personal demographic information when logged into your account. If you would otherwise like to access, amend, erase, export, object to, restrict the processing, or other Personal Information collected via our Services, or any other request as described below by state law, you may email our privacy team or write to us at:
HCA Healthcare
Attention: Privacy Requests
One Park Plaza
Nashville, TN 37203
We will promptly review all such requests in accordance with applicable laws.
Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information about you. We encourage you to first contact us so we have an opportunity to address your concerns directly before you do so.
Communications Opt-Out
We may send certain messages, including electronic newsletters, notification of account statuses, and marketing communications on a periodic basis. If you wish to be removed from such messages, you may request to discontinue future ones. All such material will have information as to how to opt-out of receiving it, although certain messages (such as a secure message sent by a doctor or an account status update via the Portal), may be required by law and will not have opt-out capabilities.
California Direct Marketing Privacy Rights
Under California's "Shine the Light" law (Civil Code Section § 1798.83), California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties. To request the above information, please email our privacy team (or at the mailing address below) with a reference to California Disclosure Information.
We will endeavor to respond to such requests to information access within 30 days following receipt at the e-mail address stated above. If we receive your request at a different e-mail address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
The California Consumer Privacy Act (“CCPA”) of 2018 as Amended by the California Privacy Rights Act ("CPRA")
This section only applies to California residents ("Consumers") whose personal information is covered by the CCPA/CPRA. For the purposes of this section only, "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or household.
Under the CCPA/CPRA and subject to certain exceptions, California residents may have the following rights with respect to our processing of their Personal Information:
You may submit requests for information by completing the Consumer Request Form, by emailing us at Personal Information Request or by calling us at 844-422-3282.
Please note, under California Law, that we are only required to respond to such requests from you twice in a twelve-month period.
Opt-Out Preference Signals
We do honor opt-out preference signals as a valid consumer request to opt-out of the sale or sharing of Personal Information and to limit the use of Sensitive Personal Information. This is based on your device and browser’s settings. One example of an opt-out preference signal is the use of a Global Privacy Control (GPC). GPC is a browser extension that makes it easy for consumers to set privacy preferences for their Personal Information as they browse the web. For more information on managing your privacy controls see the Cookies and Web Beacons section above.
Offline Collection of Personal Information
When we collect your Personal Information offline, for example at an onsite event, a Notice at Collection may be printed on a sign-in sheet, a paper version of the Notice could be available at the entrance of the event or prominent signage will be displayed directing you to where the Notice can be found online. All options will provide information to you so that you can exercise your privacy rights listed above.
Minors
We do not have actual knowledge that we sell or share the Personal Information of Consumers who are less than 16 years of age. However, if we have actual knowledge that the Consumer is less than 16 years of age, we will not sell or share the Consumer’s Personal Information unless the Consumer in the case of Consumers who are at least 13 years of age and less than 16 years of age, or the Consumer’s parent or guardian, in the case of Consumers who are less than 13 years of age, has affirmatively authorized the disclosure of the Consumer’s Personal Information.
The categories of sources from which we collect Personal Information are:
The categories of third parties with whom we share Personal Information are described in detail in the "How We Disclose Personal Information" section of this Privacy Policy.
The chart below describes:
|
Category |
Examples |
Disclosed for a Business Purpose |
Sold or Shared |
|
Identifiers |
Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. |
Yes |
No |
|
Personal Information categories described in Cal. Civ. Code § 1798.80(e) |
Name, address, telephone number, insurance policy number, employment history, medical information, health insurance information. |
Yes |
No |
|
Characteristics of protected classifications under California or federal law |
Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
Yes |
No |
|
Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Yes |
No |
|
Biometric information |
Voice Recognition, Fingerprint and Palm Print Scanning, Facial Recognition, Iris Recognition, Keystroke, Gait, or other physical patterns, and Sleep, Health, or Exercise Data. |
No |
No |
|
Internet or Electronic Network Activity Information |
Browsing history, search history, Internet protocol address, type of browser, number of links clicked within our Services, state or country from which you accessed our Services, date and time of visit, name of Internet service provider, third party websites you linked to from our Services, pages or information you viewed on our Services, number of times you have viewed an ad. |
Yes |
Yes |
|
Geolocation data |
Region or postal code. |
Yes |
Yes |
|
Audio, electronic, visual, thermal, olfactory, or similar information |
Photographs, video recordings and voice/call recordings. |
Yes |
No |
|
Professional or employment-related information |
Work experience, name, phone number, email address, performance evaluations. |
Yes |
No |
|
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99) |
Educational records such as transcripts, class lists, student course schedules, health records, student financial information, and student disciplinary records. |
Yes |
No |
|
Inferences drawn from any Personal Information identified to create a profile about a consumer |
A profile created about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
No |
No |
|
Sensitive personal information: |
Social security, driver’s license, state identification card, or passport number. |
No |
No |
|
Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. |
Yes |
No |
|
|
A consumer’s precise geolocation. |
No |
No |
|
|
A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership. |
No |
No |
|
|
The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. |
No |
No |
|
|
A consumer’s Genetic Data. |
No |
No |
|
|
|
The processing of biometric information for the purpose of uniquely identifying a consumer. |
No |
No |
|
Personal information collected and analyzed concerning a consumer’s health. |
Yes |
No |
|
|
Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation. |
No |
No |
The purposes for which the categories of Personal Information shall be used, and the business or commercial purposes for collecting or disclosing Personal Information, are described in detail in the following sections of this Privacy Policy:
Retention of Categories of Personal Information
We will retain Personal Information for the period necessary to fulfill the purposes for which it has been collected. In accordance with internal record retention policies, we dispose of all categories of Personal Information no later than 5 years from the date of collection unless a longer retention period is required by law, for security, fraud & abuse prevention, to comply with legal or regulatory requirements, to ensure continuity of services or financial record-keeping purposes. Consumer accounts in MyHealthOne are only deleted at the request of the Consumer and may exceed the five-year retention period. Information collected from a “Contact Us” webform may exceed the five-year retention period as it is a general communication form that sits on most websites to give website visitors the opportunity to ask general questions about the facility, its services or to leave comments. Employees can find the relevant record series codes in the Retention Schedules under Human Resources (HUM), which can be found in the applicable Workforce Notices posted internally, or by making a privacy rights request by following the instructions in this Privacy Policy.
Colorado Privacy Act (CPA)
This section only applies to Colorado residents ("Consumers") whose Personal Data is covered by the CPA. For the purposes of this section only, "Personal Data" means information that is linked or reasonably linkable to an identified or identifiable individual and does not include de-identified data or publicly available information.
Under the CPA and subject to certain exceptions, Colorado residents may have the following rights with respect to our processing of their Personal Data:
• Right to Access: You may have the right to know and confirm whether or not we are processing your Personal Data and the right to access such Personal Data.
• Right to Correction: You may have the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.
• Right to Deletion: You may have the right to delete the Personal Data provided to us by you.
• Right to Data Portability: You may have the right to obtain a copy of the Personal Data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your Personal Data to another controller without hindrance, where the processing is carried out by automated means.
• Right to Opt-Out of Sale, Targeted Advertising, and Profiling: You may have the right to opt out of (a) the sale of your Personal Data, (b) or our processing of it for purposes of targeted advertising, or (c) our use of it for profiling in furtherance of decisions that produce legal or similarly significant effect concerning you. To exercise your opt out rights, complete the Consumer Request Form, email us at Personal Information Request or call us at (844) 422-3282. We do not use Personal Data for profiling in furtherance of decisions that produce legal or similarly significant effect concerning you.
• Right to Appeal: If we decline to take action regarding your request, you may have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. You have the right to contact the Colorado Attorney General if you have concerns about the result of the appeal.
You may exercise your rights listed above by completing the Consumer Request Form, emailing us at Personal Information Request or by calling us at (844) 422-3282.
Authorized Agent
An Authorized Agent may exercise a Consumer’s opt-out right on behalf of the Consumer, so long as we are able to, with commercially reasonable effort, authenticate the identity of the Consumer and the Authorized Agent’s authority to act on the Consumer’s behalf. In addition to the opt-out link above, an Authorized Agent may exercise a Consumer’s opt-out right through a technology indicating the Consumer's intent to opt out such as a web link indicating a preference or browser setting, browser extension, or global device setting.
Verification Process
This is a process to determine that the Consumer making the request is the Consumer about whom we have collected the Personal Data. In order to verify your identity we will, whenever feasible, match the identifying information you provide to the Personal Data we already maintain and/or use a third-party identity verification service.
Consent for Children
We do not have actual knowledge that we are collecting or maintaining the Personal Data of Consumers under 13 years of age. However, if we have actual knowledge that the Consumer is under 13 years of age, we will obtain Consent from the parent or lawful guardian of that Consumer before collecting or processing the Consumer’s Personal Data.
Categories of Personal Data
The following describes the categories of Personal Data collected or processed by us:
• Identifiers such as name, date of birth, address, email address or phone number;
• Internet or electronic network activity information such as browsing history, Internet protocol address, type of browser, number of links clicked within our Services, state or country from which you accessed our Services, date and time of visit, name of Internet service provider, third party websites you linked to from our Services, pages or information you viewed on our Services or number of times you have viewed an ad.
• We collect information on your region or postal code to help us gather information useful for improving the relevance of our content; and
• Securing our Services.
The purposes for which the categories of Personal Data shall be used, the business or commercial purposes for collecting or disclosing Personal Data and the categories of third parties with whom we share Personal Data are described in detail in the following sections of this Privacy Policy:
(v) Information Collected through the Portal
(vi) The Purposes for Which We Use Personal Information
(vii) How We Disclose Personal Information
The following describes the Personal Data that we share with third parties:
• Internet or electronic network activity information such as browsing history, Internet protocol address, type of browser, number of links clicked within our Services, state or country from which you accessed our Services, date and time of visit, name of Internet service provider, third party websites you linked to from our Services, pages or information you viewed on our Services or number of times you have viewed an ad.
Offline Collection of Personal Data
When we collect your Personal Data offline, for example at an onsite event, a hard copy of our Privacy Policy will be provided.
Retention of Categories of Personal Data
We will retain Personal Data for the period necessary to fulfill the purposes for which it has been collected. In accordance with internal record retention policies, we dispose of all categories of Personal Data no later than 5 years from the date of collection unless a longer retention period is required by law, for security, fraud & abuse prevention, to comply with legal or regulatory requirements, to ensure continuity of services or financial record-keeping purposes. Consumer accounts in the MyHealthOne Portal are only deleted at the request of the Consumer and may exceed the five-year retention period.
Your Nevada Privacy Rights
We may collect the following categories of covered information about you through our Website, Portals, and Services when you visit the Website and Portals or use the Services such as:
We may share such covered information with categories of third parties such as marketing.
Third parties may collect covered information about your online activities over time and across different internet websites or online services when you use the Website, Portals, or Services.
If you use or visit the Website and Portals or use the Services you may review and request changes to any of your covered information that is collected through the Website, Portals, or Services by calling 844-422-3282.
You may submit a verified request that we not sell any covered information that we have collected or will collect about you by calling 844-422-3282. After we receive your request and determine that it is a verified request, we will not sell any covered information that we have collected or will collect about you.
Connecticut Privacy Policy Notice
If collected, we will take reasonable measures to protect the confidentiality of Social Security numbers and limit access to those with a need for such information. We prohibit the unlawful disclosure of Social Security numbers.
Children’s Privacy
We will never ask for or knowingly collect Personal Information from children through our Services. If you are a child, you are not permitted to use the Portal. Parents of un-emancipated minors may set up accounts for themselves to access their children’s medical records only as permitted pursuant to the Terms. If you think that we have collected Personal Information from a child through our Services, please contact us at privacy@hcahealthcare.com and we will dispose of the information as required by applicable law.
What if I have questions or concerns regarding this Privacy Policy?
If you have any questions or concerns about this Privacy Policy or the information practices of MyHealthONE, please email out privacy team.
If you are a resident of the European Economic Area and have any questions or concerns about this Privacy Policy or the information practices of our Services, please contact our appointed EU representative at the DPO Centre.
You may also write to us at:
HCA Healthcare
Attention: Privacy Requests
One Park Plaza
Nashville, TN 37203
Appendix to MyHealthONE Privacy Policy
List of Service Providers
We employ service providers to perform tasks on our behalf and to assist us in providing our Services. For more information, please contact us.
This Appendix to the Privacy Policy provides examples of our service providers and the purposes for which we engage them: